TERMS OF SALE
The site www.LEOETUGO.fr is the property of the Company LEOGUY in its entirety, as well as all rights related thereto. It offers an e-commerce and informative e-commerce site with presentation of our collections. Any reproduction, integral or partial, is systematically subjected to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific requests.
ACCEPTANCE OF CONDITIONS
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly states to accept them without reservation.
The present general conditions of sale govern the contractual relations between LEOETUGO and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.
The site allows LEOETUGO to offer for sale most of its products (hereinafter "products") to buyers who are consumers, being over the age of 18, and having full legal capacity.
These General Conditions of Sale govern the relations between the company LEOETUGO and customers wishing to make a purchase or browse the Site. Any order of a product offered on the site implies the full and complete adhesion of the customer to the present conditions.
In case of modification of the present general conditions of sale, the general conditions of sale applicable are those in force on the date of the order.
The photographs illustrating the products faithfully represent the delivered products, and enter in the contractual field, however the Customer is fully informed that the images, photos and the colors of the articles put on sale could however not correspond to the real colors under the effect of the Internet browser of the screen used. If errors are introduced the responsibility of LEOETUGO can be engaged on visuals not taking into account characteristics related to Internet browsers, and specific hightec supports. The majority of the products offered to its customers by LEOETUGO are available in our warehouse.
Automatic registration systems are considered as proof of the nature, content and date of the order.
LEOETUGO confirms the acceptance of its order to the customer by the email address that it has communicated. The sale will only be concluded upon confirmation and payment of the order. LEOETUGO reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer, at the time of taking the order commit this one: in case of error in the wording of the addressee's details, the seller can not be held responsible for the impossibility in which it could be to deliver the product.
We reserve the right to refuse an order for a legitimate reason, for example in the following cases:
• The ordered item is no longer in stock.
• We could not obtain payment authorization.
• An error has been identified in the product information, including price or promotion.
• If we suspect fraudulent activity.
LEOETUGO undertakes to honor orders received within the limits of available stocks and in case of unavailability to inform the customer by any means whatsoever. The Customer may then cancel the order and be reimbursed, if necessary, the sums already paid.
Delivery will be made by La Poste Chronopost. Shipments are made within 24 to 48 hours after the preparation of your order by our service.
During the promotion period, the website www.LEOETUGO.fr has to deal with a number of very important requests, thus prolonging the timeframes for ordering. The delivery can then be of the order of 12 working days in certain cases.
Delivery is made by the direct delivery of the product to the intended recipient or, in case of absence, to another person authorized by the customer. Possible delays do not entitle the buyer to claim damages. After confirming the order, LEOETUGO undertakes to post all the references ordered by the buyer within a maximum of 12 working days.
Please note that all orders are shipped from France.
All orders placed on the www.LEOETUGO.fr are intended for the personal use of customers. The customers or the recipients of the products are prohibited any partial or total resale of the products. LEOETUGO disclaims any legal liability if the payment of taxes was not made by the customer.
In case of apparent defects, the buyer has the right of return under the conditions provided in this document.
Are considered as force majeure releasing the seller from his obligation to deliver: war, riot, fire, strikes, accidents, climatic incidents.
Always check your parcel on arrival. If you wish to make reservations with the carrier in case of missing or damaged, you can contact the consumer customer service Chronopost at 09 69 391 391 or contact us at 01 40 41 09 13
For reasons of availability, an order can be delivered in several times to the customer (partial shipment). The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related shipping costs.
Delivery can not be made on the eshop for England, Turkey, Switzerland.
SATISFIED OR REFUNDED
The essential characteristics of the articles are presented on www.LEOETUGO.fr in each of the article sheets. The Customer is fully aware that the images, photos and colors of the items offered for sale may not correspond to the actual colors under the effect of the Internet browser of the screen used.
The Customer, if he is not satisfied, has a period of fifteen days from the date of dispatch to return it and obtain the refund of sums already paid. This period includes the statutory withdrawal period of seven days provided for in Articles L121-20 and following of the Consumer Code.
The item must be returned in new condition, in its original packaging and accompanied by a return voucher, to the address indicated on this voucher.
In the absence of a return slip, LEOETUGO will not be able to refund the returned items.
Items returned incomplete, damaged, damaged, worn or soiled will not be returned.
The returned item will be refunded to the customer within a maximum of thirty days from receipt by LEOETUGO. It is up to the customer to keep any proof of return, namely a return by registered parcel or by any other means giving a certain date to its sending.
The refund will be made by a credit of the amount to be refunded on the customer's bank account debited during the transaction, or by a credit note (excluding return postage).
The statutory right of withdrawal and the "money back guarantee" do not apply to items made according to specific customer requirements or to clearly personalized items.
In case of exchange, have or refund, return the item (s) nine (s) in its (their) packaging (s) of origin, intact (s), accompanied (s) of all possible accessories, instructions for use and return form / Exchange in mail followed at the following address:
LEOETUGO 25, rue de Clery - 75002 PARIS - Tel: 01 40 41 09 13, contact@LEOETUGO.fr.
In the event of exercise of the right of retraction, LEOETUGO is held to the refunding of the sums paid by the customer, without expenses, with the exception of the expenses of return. The refund is due within a maximum of 14 days. The return costs and the risks related to the return of the product, are in all cases the responsibility of the customer. For countries outside the EEC, please specify to customs that this is a return for non-compliance. Items returned incomplete, damaged, damaged or damaged by the customer will not be refunded. However, Bérenice will not reimburse the transport costs in case of exchange. Click here to download the Return / Exchange form.
RIGHT TO RETRACT
You have the right to withdraw from a purchase on our website without giving any reason within 14 (fourteen) days.
The withdrawal period then expires 14 (fourteen) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the product we deliver to you. In the case of an order with multiple products, the period expires 14 (fourteen) days after the day on which you, or a third party designated by you and other than the carrier, physically takes possession of the last product.
To exercise the right of withdrawal, you must notify us of your withdrawal decision by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) sent to the following address:
LEOETUGO 25, rue de Clery - 75002 PARIS - Tel: 01 40 41 09 13, contact@LEOETUGO.fr.
You can also use our model withdrawal form by clicking here. If you use this option, we will immediately send you an acknowledgment of your withdrawal by email.
In order for the withdrawal period to be respected, it is sufficient for you to send us your communication concerning the exercise of the right of withdrawal before the expiry of the 14 (fourteen) day period.
EFFECTS OF RETRACTION
In the event of withdrawal by you, we will refund all payments received from you without undue delay and, in any case, no later than 14 (fourteen days) from the day we are informed of your withdrawal decision on your or your purchases on our website.
We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise. This refund will not cause additional costs for you.
RETURN THE PRODUCT(S)
You must return the product (s) at your expense to - LEOETUGO 25, rue de Clery - 75002 PARIS - without undue delay and, in any event, no later than 14 (fourteen) days after you have communicated your decision to retract. This period is considered respected if you return the good before the expiry of the period of 14 (fourteen) days.
You must pay the direct costs of returning the product(s).
Your liability is only incurred with respect to the depreciation of the product or products resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product (s).
The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed all taxes included and including the VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation and commissioning costs.
The price charged to the customer is the price indicated on the order confirmation sent by LEOETUGO.
The price of the products is payable in cash on the day of the actual order.
The payment is made by credit card bearing the initials CB.
Online Generic TPEV allows you to pay via a banking server in a secure environment. Your credit card number is therefore directed to the servers of your bank, your payment is made directly to a bank in a secure environment without passing through the server of the shop, guarantee all the more important that your numbers are known only from our banking partner (CIC).
The order validated by the customer will be considered effective only when the payment centers concerned will have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email. In addition, LEOETUGO reserves the right to refuse any order from a customer with whom there is a dispute.
This contract is subject to French law.
In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, an association of consumers or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule, subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.
Otherwise, the civil courts will be competent, whatever the place of delivery and the method of payment accepted.
In any case LEOETUGO can not be held responsible for non-compliance with the regulations and laws in force in the country of reception.
The customer benefits from the legal guarantee of conformity of the code of the legislative consumption (envisaged by the article L.211-4 and L.211-14) as well as from the legal guarantee of eviction and latent defects (Art.1648 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court, he must do so in a "short time" from the discovery of the hidden defect (art.1648 of the Civil Code).
You can contact customer service:
5 days out of 7 (from monday to friday included) to the N ° of tel: 01 40 41 09 13 and by mail to contact@LEOETUGO.fr (answer within 72 hours)
Reproduction of Articles L211-4 L211-5 and L211-12 of the Consumer Code
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.
To be in conformity with the contract, the property must: 1 ° be fit for the usual use of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that he has presented to the the buyer as a sample or model; - present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
The action resulting from the lack of conformity is prescribed by two years from the delivery of the good
Reproduction of Articles 1641 and 1648 AL 1 of the Civil Code
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower price, had he known them.
The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.
The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack of information leads to the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer has (Article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with LEOETUGO.
All information in your account is only used in the context of your business relationship with LEOETUGO. This information is never shared with third parties or resold. Your banking information is never in our possession.
Your data will allow us to process your order and inform you of important changes in the features. They are also used for statistical purposes or surveys, in order to improve our website and the services we offer. We may also at any time send you (by email or by post) information about products and services, promotions and special offers from LEOETUGO. If you do not want to be contacted on these topics, you can unsubscribe at any time.