Terms of Sales

 

We invite you to read our General Conditions of Sale (“CGV”) before using our website, www.leoetugo.fr, (the “Site”) and/or making a purchase. Please note that any online purchase implies full acceptance of these General Terms and Conditions.

The General Terms and Conditions apply between you, as a consumer and not a professional, and us, the company LEO GUY (also called LEO & UGO or L&U) registered under the intra-community VAT number. FR78851205286 whose SIRET number is 53886707800015 and whose head office is located at 25 rue de Cléry, 75002 Paris, registered in the Paris Trade and Companies Register. Note that these General Terms and Conditions are subject to change as we reserve the right to modify them at any time depending on changes to the Site and/or regulations. We would like to point out to you that the General Terms and Conditions in force at the time of placing your order will apply to you.

For any request for information, and if you have not found your answer in these T&Cs or in the “Questions/Answers” ​​section, you can contact our Customer Service directly:

- via the contact form available here ;

- by telephone on 01 40 41 09 13 (local call) Monday to Friday from 9 a.m. to 6 p.m.

 

1. YOUR CUSTOMER ACCOUNT

2. HOW TO ORDER ON OUR SITE?

3. HOW TO RESERVE A PRODUCT IN STORE?

4. THE PRICES OF OUR PRODUCTS

5. HOW TO PAY FOR YOUR ORDER?

6. DELIVERY OF YOUR ORDER

7. WHAT ARE OUR RETURN, REFUND AND EXCHANGE TERMS?

8. WHAT GUARANTEES FOR YOUR PRODUCTS?

9. YOUR PERSONAL DATA

10. LIABILITY AND FORCE MAJEURE

11. ECO-ORGANISMES

12. WHAT IF WE DISAGREE?

 

 

1. YOUR CUSTOMER ACCOUNT

In order to order on our Site, you can create a customer account via the “Create an account” section or place an order without creating a customer account, as a guest.

Creating your account allows you:

- to provide your personal information in order to facilitate your future purchases;

- to consult, modify and update your personal information;

- to identify yourself before placing an order;

- track your current orders, view invoices for your old orders.

If you order as a guest, you will have access to tracking your order by email or via the “Track my order” page available on our Site with your order number.

By ordering from our Site, you confirm that you are an individual, and are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by professional seller “clients”. We will reserve the right to refuse an order which is clearly validated by a professional customer.

You are responsible for maintaining the confidentiality of your customer account and password, as well as restricting access to your computer or other equipment. As such, you acknowledge that you are responsible for all activities emanating from your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the stolen customer account, if necessary. For any information on this subject, please see the following page: Resetting your password.

 

2. HOW TO ORDER ON OUR SITE?

You can order your favorite items directly on our Site.

Product and price offers are valid as long as they are visible on the Site, while stocks last. In the event of commercial operations, the duration of the offer will be indicated to you on the Site and in our newsletters. It may happen that our products are temporarily unavailable, which you will be informed of on the product sheet. We invite you to enter your email address in order to be alerted as soon as your favorite item is back in stock thanks to our “Unavailability Alert”.

To order, nothing could be simpler!

- Select your items, the desired size and add them to the cart. At any time you can check the number of products contained in your basket and obtain detailed information on each of them by clicking on “Basket”. After adding a first item to your basket, you can continue your purchases by clicking on “Continue shopping”;

- Once your basket is finalized, click on “Finalize my order”;

- Log in to your customer account, create your customer account if you do not already have one, or continue as a guest;

- Choose the delivery method you want and complete your delivery address;

- Choose your payment method (see the article “How to pay for your order?” for more information on payment methods), read and accept all of the General Terms and Conditions and proceed to secure payment for your order . Payment for your order implies full acceptance of these General Terms and Conditions;

- Your order is validated! You will receive an email confirming your order.

By placing an order, you declare that you are at least 18 years old and have the legal capacity (or if you are a minor, to have parental authorization to place your order).

Once your order has been prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to follow the delivery status of your order using the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipping of your order), you can contact us for more information.

It may happen that we are forced to cancel your order for a legitimate reason, for example:

- when you have been able to place an order although your product is in the meantime unavailable: we will inform you as quickly as possible and reimburse you the amount of your item as soon as possible;

- when a technical error appears during your payment;

- when an obvious error has crept into the product sheet (for example when there is an error in the essential characteristics of the product, or when a clearly incorrect price is displayed);

- when we notice fraudulent or abusive use of your account or related orders;

- when we reasonably consider that you have violated our present General Terms and Conditions.

 

 

 

3. THE PRICES OF OUR PRODUCTS

The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified to you when you choose your delivery method). They take into account Value Added Tax (VAT) and any reductions applicable to our commercial operations in force on the day of your order.

The Customer acknowledges and accepts that the prices of the products are likely to vary between the Site and the stores, and that in no case can this price difference constitute the basis for a request for a total or partial refund (apart from your right of withdrawal applicable under the conditions provided below).

Please note that sales likely to be subject to a VAT refund must be made directly in store. No VAT refund request will be successful in the event of a purchase made online.

 

For the United States, prices are in US dollars and taxes are included in the sales price displayed.

 

4. HOW TO PAY FOR YOUR ORDER?

Payment for your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by Paypal.

After confirmation of your payment by our payment provider, your bank account or your Paypal account will be debited for the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our payment provider.

We do not at any time have access to your personal data concerning your means of payment, in particular bank cards, and do not store them on our servers.

However, you may wish to save your bank details in your customer account so that they can be reused for your next orders. To do this, simply check the “Save your payment data” box when paying. In this case only, our payment provider (and only it) will keep your data in encrypted form. You can delete the bank card that you have registered either directly in your customer account in the “My payment options” section, or by email by contacting our Customer Service.

 

6. DELIVERY OF YOUR ORDER

6.1 Where and how can you be delivered?

Your orders can be delivered to you in mainland France (including Corsica) and Monaco, using the following delivery methods:

 

• Standard home delivery : have it delivered free of charge directly to the address of your choice;

• Express home delivery against signature : if you want to receive your item as quickly as possible, opt for express delivery at €6 and you will be delivered in 1 to 2 working days;

You will be able to follow the delivery of your order, upon receipt of the email confirming the shipment of your order with the information relating to tracking.

In the event of absence during the delivery of your order, for home deliveries, a delivery notice will be given to you in order to give you the arrangements for collecting your order.

6.2 When will you be delivered?

When placing your order, the delivery time for your items will be specified to you. Please note that it may be extended during busy periods (Outlets type operations or during sales periods for example).

In the event of delay or absence of delivery, we invite you to contact us:

- via the contact form available here ;

- by telephone on 01 40 41 09 13 (local call) Monday to Friday from 9 a.m. to 6 p.m.

 

7. WHAT ARE OUR RETURN, REFUND AND EXCHANGE TERMS?

In order to facilitate the return of your products, we grant you a total period of 30 days from receipt of your order to return your products to us, without it being necessary to notify us first of your withdrawal. Our warehouse will accept your return as long as the postmark proves that you have made your return within 30 days of receipt of your order.

This deadline is more favorable than that of European regulations which provide for a withdrawal period of 14 days from receipt of a customer's order to notify the seller of their desire to return any product that does not suit them. The customer must then return their product without undue delay and at the latest within 14 days following the date of withdrawal.

If you nevertheless wish to notify us of your withdrawal, you can fill out our contact form (“Returns and refunds” tab) or use the accessible withdrawal form. here . You must then return your products to us within 14 days of this notification.

 

7.1 How to return your order to us?

The products you wish to return to us must be new (the item label must not have been cut), unworn, do not salt and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection.

 

You have several options to choose from for returning your product:

• You wish to return your product by post (excluding Outlet sales)

- request a delivery note by email on contact@leoetugo.fr , check on the delivery note in your package the product(s) you wish to return; ;

- Insert this delivery note in your return package as well as the product(s) to be returned;

- Stick the prepaid label on your package after downloading it in your customer area. To do this, go to “My Account”, “Orders”, then select the order concerned and click on “Return label”. If you order as a guest, you will have access to the prepaid label via the “Order Tracking” page accessible from our Site via your order number. (returns by post are completely free if you use our prepaid label – be careful, however, if you pay return costs to the Post Office, these will remain your responsibility). Please also note that your return label is available up to 30 days after your purchase;

- Drop off your return package at the post office within a maximum of 30 days from receipt.

 

 

7.2 When will you be reimbursed?

Once your return has been verified by our services, you will receive a refund confirmation email.

We undertake to reimburse you the amount corresponding to the returned product(s), as soon as possible and at the latest within 14 days following the date of receipt of your return in our warehouses, or of the supply proof of shipping of your return.

Furthermore, if you decide to opt for a delivery method other than that which we offer, the costs linked to this delivery method will remain your responsibility.

Your refund will be made directly to the account linked to the bank card or to the PayPal account used to pay for the order. You will receive a refund confirmation email once it is validated by our systems. You will be able to follow the progress of the stages of your return directly in your customer area, “My orders” section, or in the “Order tracking” section if you placed your order as a guest.

Any return of a product which is not new (the item label must not have been cut), and which is on the contrary worn and/or soiled and/or damaged and/or whose label is missing will be returned to you and will not give rise to a refund.

 

 

8. WHAT GUARANTEES FOR YOUR PRODUCTS?

Our products benefit from legal guarantees, that is to say the legal guarantee of conformity and the guarantee against hidden defects. As a seller, we are effectively required:

1. defects in the conformity of the products you purchase, under the conditions of article L.217-4 et seq. of the Consumer Code. The legal guarantee of conformity applies when your product presents a lack of conformity, for example when your product does not function in accordance with the uses for which this product is usually used, or when it does not correspond to the description given;

2. and its hidden defects under the conditions of article 1641 et seq. of the Civil Code. The hidden defects guarantee covers you when your product contains a hidden defect, that is to say a defect not apparent at the time of sale which makes the product unfit for its use or which very significantly reduces this use.

Please note that the legal guarantee of conformity and the guarantee of hidden defects cannot be applied in the event of misuse of your products or non-compliance with the maintenance conditions provided on our labels or by our retouchers.

If you act under the legal guarantee of conformity, you:

- benefit from a period of two (2) years from delivery of the product to act;

- can choose between repairing or replacing the product, subject to the cost conditions provided for by article L.217-9 of the Consumer Code;

- are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods, except for second-hand goods for which the period is six (6) months .

The legal guarantee of conformity applies independently of any commercial guarantee granted.

You can decide to implement the guarantee against hidden defects within the meaning of article 1641 of the civil code. In this case, you can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

 

9. YOUR PERSONAL DATA

We treat your Personal Data with the greatest vigilance and confidentiality.

For more information on the management of your Personal Data, as well as the sending of our commercial offers and newsletters, you can consult our Privacy Policy or our Cookie charter.

 

10. LIABILITY AND FORCE MAJEURE

We undertake to describe with the greatest accuracy the products we sell on the Site and to ensure that the information disseminated there is updated in the best possible conditions.

We cannot be held liable in the event of failure to fulfill one of our contractual obligations resulting from a case of force majeure as defined by the regulations. In particular, we will not be held responsible for any non-execution or delay in the execution of your orders, caused by events beyond our control, such as:

• Strikes, closures or other industrial actions;

• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disasters;

• Inability to use transport by rail, boat, plane, road or other private or public means of transport;

• Inability to use public and private telecommunications networks;

• Acts, decrees, legislation, regulations or restrictions of any government (for example administrative closure of stores);

• Failure or accidents of maritime, postal or other transport.

The execution of the General Terms and Conditions will be suspended for as long as the force majeure event lasts and the execution and delivery times will be extended accordingly. Please note, however, that we will do our best to put an end to the force majeure event or find a solution allowing us to perform our contractual obligations despite the force majeure event.